ph 16 Privacy Policy – How We Handle Your Personal Data

When you register and use ph 16, we collect certain personal information that is necessary to operate your account and comply with Philippine gaming regulations. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect payment-related information such as your preferred local payment method and transaction history, though we do not store full card numbers or sensitive financial credentials directly. During identity verification, we may request a copy of a government-issued ID to confirm your eligibility to play. When you use the platform, we automatically collect technical data such as your device type, browser, IP address, andsession activity to help us improve platform performance and detect suspicious behaviour. All data collected is handled in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173).

The personal data we collect is used primarily to create and manage your ph 16 account, process deposits and withdrawals in Philippine pesos, and verify your identity as required by our licensing obligations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or this privacy policy. Your gameplay and transaction data helps us detect fraud, prevent money laundering, and ensure the integrity of the platform for all Filipino players. We may use aggregated, anonymised data to analyse platform performance and improve the overall gaming experience, but this data cannot be used to identify you personally. If you have opted in to receive promotional communications, we may send you information about bonuses and offers available on the Promotion page; you can opt out at any time through your account settings. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. Any sharing of data with third-party service providers — such as payment processors or identity verification partners — is strictly limited to what is necessary to deliver the services you have requested.

ph 16 does not share your personal information with third parties except where it is strictly necessary to provide our services or where we are legally required to do so. We work with trusted service providers — including payment gateway operators, KYC verification partners, and cloud infrastructure providers — who process data on our behalf under strict confidentiality agreements. These partners are only permitted to use your data for the specific purpose for which it was shared and are prohibited from using it for any other reason. In cases where Philippine law, a court order, or a regulatory authority requires us to disclose your information, we will comply with that legal obligation and, where permitted, notify you of the disclosure. We may also share data within our corporate group for internal compliance, risk management, and fraud prevention purposes. If our business is ever transferred or merged with another entity, your data may form part of that transfer, and you will be notified in advance. At all times, your data is treated with the same level of protection described in this Privacy Policy regardless of where it is processed.

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration. All data transmitted between your device and our platform is encrypted using secure protocols, and access to personal data within our systems is restricted to authorised personnel only. We regularly review and update our security practices to address emerging threats and maintain a safe environment for all players in the Philippines. Your personal data is retained for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations — typically a minimum of five years following account closure. When data is no longer required, it is securely deleted or anonymised in accordance with our data retention schedule. If you believe your account security has been compromised, please contact our support team immediately and visit our FAQ page for guidance on securing your account. We take every report of a potential data breach seriously and will act promptly to investigate and mitigate any risk to your information.

Under the Philippine Data Privacy Act of 2012, you have specific rights regarding your personal data that we are committed to upholding. You have the right to be informed about how your data is collected and used, which is the purpose of this Privacy Policy. You may request access to the personal data we hold about you, and we will provide a copy within a reasonable timeframe upon verified request. If any of your personal information is inaccurate or incomplete, you have the right to request a correction, and we will update our records promptly. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you wish to object to a particular use of your data or withdraw consent for optional processing such as marketing communications, you can do so through your account settings or by contacting our support team. To exercise any of these rights or if you have questions about this policy, visit our FAQ page for the appropriate contact details. We are committed to responding to all data-related requests in a timely and transparent manner.

This Privacy Policy may be updated from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When we make material changes, we will notify registered players via email or a prominent notice on the platform before the changes take effect. The date of the most recent update will always be displayed at the top of this page so you can easily identify whether the policy has changed since your last visit. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of ph 16 after any update to this policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and may request account closure through our support team. For any questions about this Privacy Policy or your data rights, our FAQ page is the best starting point for clear, straightforward answers.